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If your deposited funds haven't arrived in your Binance account, you tin can apply for self-service recovery to retrieve the funds.

Delight read carefully before submitting your application, or Binance is unable to assist you.

1. What transactions are eligible for self-service recovery?

The transaction is depositing into your account

You can simply request self-service recovery for crypto deposited to your own Binance account .

The transaction is marked as "confirmed/success" on the blockchain

Please only submit applications for transactions that are marked every bit "confirmed/success" on the blockchain. We cannot assist yous if the transaction is marked as "unconfirmed" or "failed". Y'all may check the examples below for the condition of the blockchain.

If the transaction is marked as "confirmed/success"，click here to check the transaction status with your TxID/TxHash.

You may also check the transaction status via the relevant withdrawal platform to see if it shows "completed/arrived". If it shows as "unconfirmed" or "failed", please contact the relevant platform for further assistance.

The transaction doesn't incorporate a tag or memo

For certain tokens and blockchains, y'all need to enter the respective tag or memo (such as BNB and BEP2) before y'all could successfully deposit funds. Please make sure that you have entered the correct tag or memo. In this case, yous can utilise for recovery hither .

If y'all're non sure whether your transaction can exist retrieved from the recovery, yous may check here by inbound the TxID/TxHash.

Some transactions are ineligible for self-service recovery, such every bit:

• Withdrawal transactions
  • If you entered the wrong withdrawal accost and your funds accept already been withdrawn from your Binance account, nosotros are unable to assistance you.
• You are the sender (i.e., you deposited funds to some other user's account, and it hasn't arrived);
• The deposit address is a contract address not supported past the BNB Pioneer Burn Programme;
• You are applying on behalf of others.

The transaction meets the atmospheric condition stated in the BNB Pioneer Burn down Program

If the deposited token, destination contract accost, and deposit value all meet the conditions stated in the BNB Pioneer Burn down Programme, we volition be able to assistance, otherwise, your submission volition be rejected. For more than details, please refer to the BNB Pioneer Burn down Program Announcement .

If your transaction is eligible for self-service recovery and your funds withal oasis't arrived after 1 hour, please fill in the self-service recovery awarding to retrieve your funds.

2. How to use self-service recovery?

two.i Login to your Binance account and visit this link . Enter the details of your deposit and click [Submit].

To ensure that the information y'all entered is correct, please copy and paste the deposit accost and TxID/TxHash.

• Coin

You tin use the search function to find the coin y'all desire to retrieve. Delight enter the consummate ticker symbol of the coin (i.east., "sUSD" instead of "USD") to avert confusion. If y'all tin can't notice the coin y'all deposited, click [Ostend] to save.

• Deposit Network/Accost

Please fill in the Network and Address information according to what is shown on the blockchain page. For deposit address, please refer to the "to address" (it might be shown as "Destination address", "Receiver", or other like description on some blockchains).

• Deposit Amount
  • Please enter the deposited amount accurately.
  • Nosotros back up up to 8 decimal places. You can get out out the decimals after that.
  • Please remove all separators.

• TxID/TxHash

A TxID/TxHash is an identification number that labels each transaction on the blockchain. Please brand sure yous copy the correct TxID.

two.2 Confirm your awarding details and click [Submit].

2.4 You may need to submit boosted information for the application. Click [Upload Files].

A fee will be charged for processing the retrieval. Delight enter the address you want the funds to be retrieved to and a tag or memo if your address requires i.

You lot may also need to upload a video to prove the authenticity of the eolith. Please follow the on-screen instructions to record your video.

*If the deposit is a withdrawal return from another platform, delight provide records betwixt you and the platform that includes the TxID.

3. Frequently Asked Questions

3.i Why does the system say my deposit network/accost is incorrect?

The address you entered should exist your Binance Wallet accost or a Binance Hot Wallet accost. If the system rejects your application, please check if:

• The transaction you are trying to think is a withdrawal transaction;
• You are the sender of this transaction (i.due east., y'all deposited funds to another user'south business relationship and it hasn't arrived);
• The deposit address is a contract address not supported by the BNB Pioneer Burn down Program;
• You are applying on behalf of others.

The types of transactions listed above cannot exist recovered via self-service recovery. Please contact Binance Back up for aid.

3.ii Is there a fee for retrieving my funds?

Fees are just collected if the retrieval is successful. Yous can check the fee amount nether your application in [ Application Records ].

3.three Why is my application rejected?

Hither are some of the mutual reasons:

• Yous entered the wrong TxID/TxHash or address. If your TxID/TxHash and address do not match, nosotros cannot check the transaction on the blockchain. Therefore, we strongly suggest y'all direct copy and paste the TxID/TxHash and address instead of entering it manually.
• The deposit amount you entered does not match the blockchain record.
• The transaction you are trying to call up has already arrived before or during the retrieval procedure. Please do non submit your application once more. You lot should also check whether the deposit has arrived before you utilize.
• Your transaction hasn't been confirmed or cannot be found on the blockchain. Please brand sure that the transaction status is "confirmed/success" and that yous tin view the complete transaction details on the blockchain explorer.
• The transaction amount is shown every bit "0" on the blockchain. We cannot assistance you with this situation.
• The transaction you are trying to submit is not related to deposit retrieval (i.e., withdrawals-, fiat-, or account-related).
• You lot deposited tokens to a contract address, but the token, contract address, or deposit value do not run into the conditions stated in the BNB Pioneer Burn Program.

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Source: https://www.binance.com/en/support/faq/4d1347b4d6d44564ba44ea785703a4fd

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